FAQ
Browse our frequently asked questions below to learn more about your stay at The Willows Hotel. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, comfortable stay in Chicago’s quiet Lakeview neighborhood.
Our check-in starts anytime after 3:00 PM, and our check-out is by 11:00 AM.
Yes, early check-in and late check-out are available for an additional fee based on availability. Early check-in guaranteed by 12:00 PM is available for $35 plus tax, and late check-out until 2:00 PM is available for $35 plus tax (please contact us in advance to arrange).
Standard reservations permit cancellations without penalty up to 24 hours before 3:00 PM (CST) on your scheduled arrival day. Cancellations or modifications made within this 24-hour window will be charged one night's room rate plus tax (no refunds), and non-refundable reservations cannot be canceled or changed. Please note that stricter cancellation rules may apply to group rates, special promotions, or major city events.
Yes, our front desk is staffed 24 hours a day to assist you.
You must be at least 21 years old to check in.
Yes, a $100 incidental deposit is required upon check-in.
Self-parking is available near our property for $26 to $40 per day at the Broadway at Surf Garage (an independent parking facility not associated with the hotel that does not include in/out privileges).
No, parking is not free; off-site self-parking is available for $26 to $40 per day at the nearby Broadway at Surf Garage (no in/out privileges).
No, we do not offer valet parking services.
No, we do not have EV chargers on-site; however, several public parking garages and charging stations are available nearby throughout the Lakeview and Lincoln Park neighborhoods.
No, The Willows Hotel Chicago does not operate a dedicated airport shuttle or transit service. Guests easily reach us via rideshares (Uber/Lyft), city taxis, or the CTA train network from O'Hare (ORD) and Midway (MDW) airports.
Yes, city taxis and app-based rideshare services like Uber and Lyft are readily available throughout our neighborhood.
Breakfast is not served on-site, though complimentary coffee and tea are available in our lobby 24 hours a day, and numerous cafes are located steps away.
While we do not have an on-site restaurant, bar, or room service, we offer complimentary lobby treats, including 24-hour coffee and tea service and complimentary fresh afternoon cookies.
No, as a historic boutique property, we do not feature a swimming pool.
Yes, we sit right in the heart of Lakeview and Lincoln Park surrounded by excellent local dining:
- Black & Caspian: Intimate Mediterranean cuisine and wine bar (2-minute walk)
- Wilde Bar & Restaurant: Popular upscale Irish pub (5-minute walk)
- Wheat's End Cafe: Dedicated gluten-free brunch cafe (4-minute walk)
While we do not have an on-site gym or pool, we accommodate active guests by offering complimentary access passes to a local off-site gym located just one block away. Additionally, you can run or jog along the scenic Lakefront Trail at Belmont Harbor, located an 8-minute walk from our doors.
Guests can relax in our quiet, European-style lobby featuring a cozy fireplace, 24-hour coffee/tea bar, and complimentary afternoon cookie service.
While we do not have a dedicated business center, our front desk team is happy to assist with your document printing needs, and our lobby offers comfortable seating areas for working.
No, we do not feature on-site meeting rooms, conference rooms, or event spaces. However, we offer group room blocks so corporate travel groups or family gatherings can stay together in our cozy location.
For added security, our front door is locked at night and accessible only via guest room keycards, and our front desk team is on-site 24 hours a day.
No, pets are prohibited at The Willows Hotel Chicago.
No, we do not charge mandatory resort or facility fees.
Yes,we are a 100% smoke-free establishment, and smoking in non-designated areas is subject to a cleaning fine.
While we do not have a standalone concierge desk, our 24-hour front desk team is happy to assist with local recommendations, directions, or stay requests.
Yes, we are happy to offer complimentary luggage storage for our guests before check-in and after check-out.
No, we do not offer laundry or dry cleaning services on property, though a public laundromat is located within a 20-minute walk of our hotel.
Yes, you may ship packages to the hotel prior to your stay; please contact us directly in advance so we can verify storage space to accommodate your delivery.